Refund policy

Availability and Descriptions

The purchase of products on the Site is subject to availability. Be Laris Canada undertakes to accept and deliver orders within the limit of available stocks. Adding products to your Cart does not guarantee availability at the time of your order.

In case items are temporarily or permanently unavailable, we will send you an e-mail so that you are informed. You will then have the option of modifying or canceling your order. In case of a cancellation because of the temporary or permanent non-availability of items, we undertake to give you a full refund as quickly as possible.

Although we strive to update and keep accurate product and pricing information on the Site, errors and/or omissions may occur. In the event that an item is listed at an incorrect price or with incorrect information, Be Laris Canada shall have the right, at its sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced and Be Laris Canada elects to refuse or cancel your order, we will notify you of such refusal or cancellation.

 

What is BE LARIS PERFUME OILS return policy?
We are happy to accept returns on most unused merchandise within 14 days of receipt (day the product arrives at your address). Unfortunately and without exception, we cannot accept returns on used or opened items.

How do I return an unused item ?
To complete your return, we require a receipt or proof of purchase.
If you need to return an item, simply send us a request to return the merchandise via email at hello@belarisperfumeoils.com. Be sure to tell us which items you wish to return.

We ask that you specify the reason for your return in the email or phone call, as we love to learn how to serve you better. 

Once your request is approved, we will notify you via email.

Please note: Do not send merchandise in a padded envelope or non-sturdy packages - if we receive the product(s) back damaged - we cannot refund you. The item(s) must arrive back to our warehouse in saleable condition. We recommend that you insure the package as well - as we cannot be responsible for items that break in transit or are lost or missing.

Once we receive your returned merchandise, we will promptly credit the original credit card used for purchase. Shipping costs are not refunded unless the return is due to a BE LARIS CANADA error. 

Do you need a pre-paid return label? We would be happy to send you one, please note $12.95 CAD will be deducted from your return for the cost of the label.

How do you handle returns when I received a free gift with purchase?
If you received a free gift with purchase and your order no longer qualifies when you return an item, the free gift must be returned unused or its value will be deducted from your refund. Please feel free to keep your complimentary samples and any coupons you may have received and enjoy them.